Last updated: November 2026
1. You have 14 days to change your mind
You can withdraw from your purchase within 14 days of receiving it, without giving a reason. Tell us by email at [email protected] (include your name, phone number and the product). You can also use the model form in our Terms and Conditions.
2. Where to send the product
Return address: GLOBAL INTEGRATED MARKETING COMMUNICATION GROUP HOLDINGS LIMITED, RM 01,15/F, GOLDSLAND BUILDING 22-26 MINDEN AVENUE TSIM SHA TSUI, KL, Tsim Sha Tsui, Kowloon, Hong Kong
Send the product within 14 days of telling us that you withdraw. Pack it carefully with its accessories.
3. Who pays for the return shipping
You pay the direct cost of returning the goods.
4. Your refund
We refund the price you paid, including the original delivery cost, within 14 days of receiving your withdrawal. Since you paid in cash, we refund by bank transfer: we will ask you for the account holder’s name and IBAN. We may wait until the product reaches us or you send proof of shipment.
5. Faulty or wrong products
If the product is faulty or not what you ordered, you are covered by the 2-year legal guarantee of conformity. Write to us with a description and, if possible, a photo. You can ask for repair or replacement or, where the law allows, a price reduction or a refund. In these cases you do not pay any return cost.
6. Damaged parcel
If the parcel looks damaged when it arrives, tell the courier and write to us as soon as possible.